FAQ

Below are our most commonly asked questions, if your question is not listed here please contact us and we will assist you further.

Rock Formations

Frequently asked questions

How do I care for my new Jewellery?

  • Remove your jewellery before showering, swimming or any water activity
  • Avoid direct contact with Perfume, lotion, hair spray or any other chemicals
  • Remove your jewellery before going to bed
  • Clean your jewellery with a soft cloth from time to time



Do you accept exchanges?

We exchange in 14 days from date of purchase. As long as the product is in it's original condition we are happy to exchange for another item to the same value. Please contact CK Gems in first instance.



What materials do you use?

We love using all things natural. Our jewellery is made of Sterling Silver and 3 Micron or gold filled rose gold or yellow gold where indicated.



Could you tell me a bit more about a specific product?

Absolutely. For all product enquiries, please contact us using our contact form and we can help you further.



Do you accept refunds?

​No refunds are issued unless the product is proven faulty.
Any faulty product must be made known to us within 24 hours after product was recieved. ​ You must not continue to wear a faulty product or no refund or exchange will be offered.

See or policy here.



Do you ship internationally?

​Yes, we ship Australia wide & Internationally.